Business Continuity

Communication and collaboration is critical during an emergency and needs to be addressed thoroughly within the contingency plan. No matter what the industry, business continuity demands that organisations inform and mobilise response teams, provide guidance and instructions to employees, and communicate with appropriate authorities and external stakeholders.

So how do organisations provide clear instructions, execute recovery plans and collaborate on the response effort? By deploying Crisis Commander our emergency response system that has been developed to address the above challenges and uses standard methodology for business continuity planning and management.

Crisis Commander provides a framework and communications infrastructure to enable notification, mobilisation, contingency plan execution and effective teamwork via a virtual Emergency Operations Centre which becomes the hub for all tasks, activities, plans, communications and situation reports in a secure environment helping to facilitate communication, coordination, collaboration and ultimately more informed decision-making.


Crisis Communications

Our crisis communications applications are designed to assist organisations to achieve continuity of critical business processes and information flows under crisis, disaster or event driven circumstances.

Using one-to-many technology. An individual can communicate 'two-way' with tens, hundreds or thousands of people anywhere, anytime via voice to fixed and cellular phones, SMS, e-mail, pager, PDA or satellite phones in areas such as:


Incident Management

The use of Crisis Commander as an incident management system allows a generic framework to be implemented to facilitate the response and coordination between different levels of management or departments within an organisation.

Crisis Commander enables contingency managers to effectively manage and collaborate with all their crisis response and business recovery teams in real time, regardless of their location or the cause of the incident.

Crisis Commander’s principal purpose is to ease the free flow of communication between multiple teams and multiple locations. Using a real time communications platform, it ensures that all personnel involved in the Incident response have access to the same information at the same time.

Crisis Comamnder also provides the flexibility to prompt the appropriate level of response depending on the type of incident being managed: ensuring that departments, teams or individuals are aware of their role and can achieve coordinated, more informed decision making and faster resolution of the incident. Read More

Disaster Recovery

Communication lines act as the lifeline for any business. You can’t afford to run your business without communicating to the outside world. Such a scenario may become true. In the event of any disaster, there is always the danger of your communication lines getting disrupted. You simply can’t afford to be cut off from your customers, clients and suppliers. You need to have a proper Disaster Recovery Plan for your PBX system.

Our Commsure PBX range can provide you with a telephone system that has disaster recovery as one of its major features. As a hosted PBX system, which means there is no need to install PBX equipment in your company site. All the functionalities of a communication system will be provided by us through dedicated phone or Internet connections.

Our systems have an advanced find me follow me call forwarding feature, in which calls are routed to the appropriate person irrespective of his/her current location. This means calls to the official number can be routed to the person’s mobile phone, home phone number, or an alternative branch office phone.