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How do you reach your employees during a crisis or business disruption?Since the introduction of the Civil Contingencies Act the pressure has been building on Emergency Managers to develop strategies and implement communication procedures to warn and inform businesses, sites of importance and residents at the local level.
The UK has been faced with a wide variety of major emergencies ranging from severe flooding in Carlisle and the terrorist attacks in London to mini tornado in Birmingham and the Buncefield Oil Depot fire and more recently during 2009 and 2010’s severe snow storms. They have all highlighted the need to ensure that not only are our communities educated about the risks they face but more importantly the actions that they should take in the event of an emergency.
Informer Emergency Notification Service (Informer ENS) can be used to develop a communications strategy for organisations who, under the Civil Contingencies Act, must raise public awareness and to warn and inform the public prior to, during and following an emergency.
Informer ENS Warn & Inform can be used to notify communities in real time about the risks they face and the actions to take in the event of an emergency, and provide up to the minute information during and after an incident.
Using a range of inbound and outbound communications media, real-time information can be provided to anyone with an internet connection, landline or mobile telephone.
Outbound NotificationYou’ll have access to multiple simultaneous notification methods that deliver
outbound message alerts to your intended recipients via any voice or text
enabled device. Message delivery is confirmed and interactive voice responses (IVR) are requested then logged in real-time to produce comprehensive reporting
and alert status. Activation is simple; via any secure internet browser enabled
device or from any touch-tone enabled fixed or cellular phone.
Inbound NotificationStudies have shown that many outbound alert messages can trigger a percentage
of inbound calls for clarification or further information. Only Informer's
optional CommSure Voicebank module offers a high-capacity inbound IVR capability to
handle these requests with automation and can, when enabled, allow the caller
to update their response status (call & respond), leaving personnel free to
continue recovery operations and support response efforts. Incoming calls
terminate on Safeguard’s hosted, geo dispersed telecommunication platform - not your
local network. This prevents local phone congestion whilst satisfying every
caller.
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benefits
Return on investment achieved by leveraging existing technology, low monthly fee and saving time.
Built for performance and reliability. With full system redundancy and high capacity, it’s always ready to deliver your messages.
Combining extensive features with an easy to use interface.
- Automate manual call-trees
- Managed service
- Browser administration
- Contact 10's, 100's or 1000's
- Stops communication delays
- UK data centres
- Interactive response
- Two way communications
- Rapid deployment
- Near zero maintenance
- Low costs
- 99.99% service availability
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