disaster recovery telephony
Disaster Recovery for the Corporate PBXThe phone system is often low on the disaster recovery agenda when compared with data systems which risk loss of data. However, when it's not possible to take calls, customers cannot communicate with your staff and staff cannot communicate with each other, so the real time loss of business can be considerable.
CommSure DR is an outsourced service which provides a mirror of your in-house phone system on permanent standby. It can be brought into service within minutes of a problem - whether line faults, hardware failure, line vandalism or premises evacuation - so phone calls can continue to be taken with landlines, mobiles or VoIP phones acting as extensions.
There is no hardware to maintain, as the 'virtual' PBX resides on the network at Safeguard's geo-dispersed UK data centres.
All aspects of your existing call handling solutions such as caller menus, call distribution queues and voicemails can be replicated and having a recovery plan in place can significantly reduce your insurance premiums, often by more than the cost of the application.
Customer ExperienceBy carefully duplicating the key features of your PBX, customers need not be aware that there is a problem. Caller menus, voicemail and ACD queues can all be configured on the system, if necessary with the same messages that are recorded on your in-house systems.
Agents can log in to ACD groups using mobiles, landlines, VoIP phones or at existing back-up call centres and start receiving calls.
Voicemails can be delivered to users by email. CommSure DR is geographically anonymous so the phones that represent the 'extensions' of the system can be in different locations throughout the globe.
Diverting Numbers
Numbers are diverted using a standard feature by your network provider, either on demand or automatically when equipment failure is detected. Individual numbers can be treated differently by diverting them to a different target number on CommSure DR. If you have a large DDI range, it may not be possible to divert each DDI and in some cases Dialled Number information may be lost. In this case, CommSure DR can give the caller the option to re-enter the last three, for example, numbers dialled and then be processed as before.
Total Control
CommSure DR is controlled by a sophisticated web management tool.
One or more administrators can be allowed access to the parameters governing call handling - timers, messages, queuing, alerts...
A call management and reporting system can produce on demand and scheduled reports for all types of call activity.
In a disaster situation, this means that administrators with appropriate access levels can make immediate changes to the way in which calls are handled, switch resources and monitor activity.
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benefits
There are an array of possible reasons for downtime in your business communications, ranging from human activities such as theft, vandalism and hacking through to natural disasters such as fire and flood. Continuity in communications during emergencies is essential for all levels of business and as such effective business planning should include a disaster recovery strategy.
Exactly what you need, at a fraction of the cost of many other crisis management solutions.
- Easy to use
- Browser-based interface
- Activate plans & track progress
- Crisis information at your fingertips
