CommSure PBX

Overview


CommSure PBX Virtual Switchboard and Receptionist integrates 0800/0844/0870/0871/0207 (or local) numbers with an Automated Attendant and an Interactive Voice Response system (IVR). In simple terms, you get a custom greeting with options that direct your callers to the appropriate location depending on the choices you provide.

Whenever you’ve called a number and heard a recording telling you to press 1 for sales, 2 for accounts or 3 for customer service, you have used a Switchboard.

Our PhonePresence Service is a ‘Virtual Switchboard or Call Centre’ - a phone system that has all the features of the most advanced PBX/PABX, voicemail and call recording and call management systems on the market.

But because the system is hosted, your company doesn’t need to invest the thousands of pounds needed to purchase these systems, nor commit to the installation and rental of ‘enough’ phone lines - assuming you know how many that is! Virtual Switchboard integrates 0800 / 0845 / 0870 / 0871 (or local) numbers with Automated Attendant and IVR.

Our Virtual Call Centre can fully replicate the capabilities of a sophisticated in-house call system or call centre. We can configure a service to your requirements coupled with advice on the best way to meet your needs.

Where required Virtual Switchboard can be integrated with 3rd party live agents, either according to predetermined routing or as an overflow situation where all staff are busy.


Features


  • Call queuing
  • Music and messages on hold
  • Reassurance and queue position messages Voicemail
  • Call Transfer to landlines, mobiles, VoIP phones
  • Missed call email and SMS alerts
  • Speech recognition option
  • Integration into PhonePresence call handling

Quick Facts


  • Sofware as a Service (SaaS)
  • Browser based administration
  • Authenticated user access
  • 128bit SSL browser encryption
  • Geo-dispersed UK data centres
  • UK Data Protection Act registered
  • 99.98% service availability (SLA)
  • Automatic failover protection

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