Crisis Commander

Overview


Simplicity is a guiding principle in the Crisis Commander concept. Simplicity is what emergency response teams need to use the system effectively in a demanding situation. The state of the art design makes it possible to add your own documents such as drawings, charts, maintenance agreements, evacuation plans and videos. Existing contingency plans can be easily loaded into Crisis Commander.

The main guiding principle for Crisis Commander's design is ease of use for end users. However, all system features are based upon a standard methodology for business continuity management. They provide a framework and communications infrastructure to enable notification, mobilsation, contingency plan execution and effective teamwork. Team members have access to the most critical crisis management functions.


Features


  • Built-in setup assistance for CMT and BC managers
  • Ability to manage and activate BC plans
  • Advanced emergency notification system
  • Unlimited storage for contact lists
  • Integrated capability for rapid crisis communication
  • Automatic activity log
  • Log analysing and filtering
  • Meeting tool with pre-set and dynamic agendas
  • Bulletin board for the CMT
  • System interface enables access via PCs and smart phones
  • Mission Control Center for handling of crises across organisations
  • Built-in distribution system for sharing of plans within a group
  • Excellent administrative functions to simplify BCM maintenance
  • Download Crisis Commander Brochure from our Download Area

Detailed Information


Built-in setup assistance for CMT and BC managers

The setup assistance helps admin users to appoint the CMT, setup Emergency Operations Centers, establish alarm routines, create mobilization plans, adapt the CMTs meeting agendas, schedule BC plans and other documents for updates, edit press release templates and other essential tasks.

Activate and manage BC plans

All mobilisation and contingency plans are fully flexible. Plans may be activated, then changed and edited in real-time as the crisis progresses. The plans lead the Crisis Management Team step by step through all response and recovery tasks. All logged on users can see which activities have been completed, when they were completed, by whom and what remains to be done.

Advanced emergency notification system

Crisis Commander Alert is an add-on module intended for the emergency notification of all CMT personnel, other Emergency Response and Recovery teams, employees, vendors and any other contact list. CC Alert distributes voice messages to any land line or mobile phone in the world. SMS messages, E-mail and fax messages are supplementary alert modes. SMS and E-mail are the Basic notification modes included in all Crisis Commander systems.

Storage for contact lists

You may create or import contact lists for external resources such as government agencies, city councils, airports, fire departments, embassies, coast guard, banks, airlines etc. Media contact lists allow you to pre-define key media contacts, and enable rapid communications with the Media during a crisis. Crisis Commander also enables you to monitor media coverage of the incident. Since Crisis Commander is Web-based, the communications features work even when the clients IT environment is not operational.

Automatic activity log

Every action completed in Crisis Commander is automatically logged with a time and date stamp in the central Log. The Log provides a detailed record of what actions where taken, when and by whom. The Crisis Management Teams time is then available to carry out more critical tasks.

Data analysis and filtering feature

The automated log enables the team to analyze and filter all incoming data. This process insures that critical items are addressed by the Crisis Management Teams decision makers.

Built-in emergency web page with update feature

Each Crisis Commander system comes with a built-in crisis home page outside the clients IT-environment, enabling the CMT to inform and update staff and the public. These crisis home pages are typically used as a communications tool during an incident and require minimal computer literacy to update.

Meeting tool with pre-set or dynamic agendas

The system meeting tool enables teams to create pre-set, flexible agendas for CMT meetings to improve meeting effectiveness. All meeting agendas are fully flexible; they may be activated, changed and edited in real-time. All minutes taken and decisions made during the meeting are logged with a time and date stamp.

Bulletin board for the CMT

The Crisis Commander Forum is typically used as a CMT bulletin board. The Forum is also used to coordinate activities during large incidents and training exercises.

System interface for access via PCs and smartphones

Crisis Commander is accessible by PC via the world wide web and by mobile devices such as Blackberry, Treo, Pocket PC and other web-enabled mobile devices. All devices must have a web browser with SSL encryption to encrypt the communication between the device and the Crisis Commander system.

Read more about Crisis Commander Mobile

Mission Control Center for handling of crises across large organisations

The Mission Control Center, MCC, along with a multi-system Crisis Commander configuration, allows large organisations to manage and coordinate crisis response to multiple crises simultaneously. The MCC provides a Dashboard to give upper level management an overview of all incidents at once, and allows admin users to check status or login to any system in the configuration.

Built-in system for distributing plans within a group

The Mission Control Center module enables BC plans, documents, contact lists and meeting agendas to be shared and sent between all systems within a group.

Administrative functions which simplify Program maintenance

CMT members with admin rights to the system have access to a number of important administrative functions which facilitate and simplify the maintenance of the user organisations crisis preparedness.

Superb automatic update reminder feature


ENS


Crisis Commander Emergency Notification Service

Notify thousands using the Voice notification feature

The emergency notification module Crisis Commander Alert is an advanced feature intended for the immediate notification and mobilisation of CMT personnel and other teams. It can be used for notifying any contact list, such as those for customers, suppliers, etc. CC Alert delivers voice messages to any land line or mobile phone in the world. SMS messages, E-mail and fax messages are complementary alert options.

Crisis Commander Alert is based upon a text-to-speech system which converts a written notification message into speech. The voice quality is state-of-the-art

  • Appr. 20-30 000 alert calls may be made per hour.
  • The CC Alert module provides status reports with immediate overview of available crisis management resources.
  • An interactive voice response capability gives the notifier a real time confirmation of message receipts from the recipients.

Available in 13 languages

The state-of-the-art text-to-speech notification feature Crisis Commander Alert comes in these languages:

  • US English
  • UK English
  • German
  • French
  • Spanish
  • Italian
  • Portuguese
  • Dutch
  • Belgian Dutch
  • Polish
  • Swedish
  • Norwegian
  • Danish

Mobile


Crisis Commander GSM

Truly mobile system accessibility via cell phones and PDAs

In normal circumstances you access Crisis Commander over PCs via the Internet. To improve the accessibility there is a supplementary interface for mobile devices such as mobile phones and PDA's. All you need is a mobile device with a web browser using SSL encryption which encrypts the communication between the device and the Crisis Commander system.

Most smart phones have been tested successfully including iPhone, Treo, Blackberry, Qtek, Nokia and Sony Ericsson mobile phones.

Crisis Commander automatically senses when you login in using a small screen device, and displays a specially adapted menu for mobile devices.


Downloads