CommSure VoiceBank

VoiceBank


CommSure VoiceBank is the ideal messaging service for Schools, Police, Fire and Ambulance Services, Government Bodies and UK Business.

CommSure VBK is a Phone-in 'Noticeboard' messaging service that allows administration to leave messages for staff, customers, media and the public. It is useful for Press Releases, Public Announcements, Product Updates or Security Information.

Cost Savings while Keeping Everyone Informed

As it negates the need for printed or photocopied material to be issued, CommSure VBK can provide considerable savings for any organisation. Use of paper and other materials is avoided, helping the environment, and significantly less staff time is wasted in keeping interested parties well informed and up-to-date.

Simplicity of use and the ability to integrate the service with other options such as SMS (please see CommSure VBS) or email alert notification mean staff time expended in communicating changes to relevant people is kept to a minimum.

Voicebank in Practice

Currently over 60% of UK Police Forces, along with Fire Brigades, Schools, the NHS, Councils and other Utilities and UK Business use VoiceBank.

Easy to Setup and Use

Once setup for you, maintenance and updating of the VoiceBank service is easy and messages can be recorded remotely via any touch tone phone by anyone having the passcode.

Callers can then phone in and listen to posted messages usually latest first, but with the option to jump back and forth. Older recordings can be archived with the caller able to listen after hearing the most recent recordings.

Additional options such as SMS notification of updates can be conveniently accessed via web administration.

High Capacity Hosted Service

VoiceBank is a provided as a hosted service based on a low monthly subcription fee negating the need for any in-house hardware and maintenance.

Safeguard has high capacity systems able to handle large numbers of callers simultaneously with resilience via full scale backup. A range of real time and emailed reports are available on system usage.

Switchboard congestion can be reduced during busy times as press enquiries, for example, can be diverted to your CommSure VBK service.

CommSure VoiceBank Features

  • Remote message recording from any touch tone phone
  • Passcode protected access to message recording
  • Hosted service so no in-house specialist hardware or phone lines are required
  • Huge capacity so no engaged tones
  • Large numbers of callers can call the Voicebank number at the same time
  • Auto deletion of messages after a set time or remote manual deletion
  • Callers can use their phone keypad to navigate through the messages
  • Unlimited length of recording
  • Easy administration via web interface
  • Archival and caller retrieval of older messages

Roll-Call


CommSure VBR enables staff to register their safety during an emergency or business disruption and is an electronic version of a manual Human Resources roll-call registration (headcount) process.

CommSure VBR enables staff, contractors and visitors to register their safety in an emergency from any fixed or celluar phone regardless of their location.

CommSure VBR provides a live roll call and staff acknowledgement service where employees can register their safety or acknowledge receipt of information via SMS, Voice or online within a secure environment during a crisis, disruption to their normal business activities or where they have been instructed to evacuate a building.

PIN authentication allows individual callers to register their status from any touch-tone telephone or mobile phone.

All data and responses are stored within the system and logged with a date and time stamp that can be reviewed during or after the event.

CommSure Roll-Call Features

  • Dial in Remote message recording from any touch tone phone
  • Passcode protected access to message recording
  • Hosted service so no in-house specialist hardware or phone lines are required
  • Huge capacity so no engaged tones
  • Large numbers of callers can call the Roll-Call number at the same time
  • Auto deletion of messages after a set time or remote manual deletion
  • Callers use their phone keypad to register their stratus
  • Unlimited length of recording
  • Easy administration via web interface

SMS Alert


CommSure VBS is an additional option whereby subscribers can be informed by SMS when the messages on the Voicebank service have been updated. This feature can be accessed via the web interface allowing the company Voicebank administrator to inform customers and staff that new information is available on the Voicebank Phone Line.

As an example, journalists would not have to dial the Voicebank number only to find that there are no further updates - the journalist would receive a text message to their UK mobile advising when a new Voicebank message has been recorded. The SMS contains a standard message plus the Voicebank number to be dialled.

If at any stage a subscriber wishes to unsubscribe, they can dial the Voicebank number, choose the option for subscription services and then enter the option to unsubscribe (the service always prompts them to subscribe or unsubscribe the mobile number they are calling from or enter another number).

CommSure SMS Alert Features

  • Remote message recording from any touch tone phone
  • Passcode protected access to message recording
  • Hosted service so no in-house specialist hardware or phone lines are required
  • Huge capacity so no engaged tones
  • Large numbers of callers can call the Voicebank number at the same time
  • Auto deletion of messages after a set time or remote manual deletion
  • Callers can use their phone keypad to navigate through the messages
  • Unlimited length of recording
  • Easy administration via web interface
  • Archival and caller retrieval of older messages

Message Library


CommSure MSL is the ideal messaging service for Schools, Emergency Services, Government Agency and UK Business.

CommSure MSL is a Phone-in 'Information Hotline' messaging service that allows administration to select a single message from within a library of up to 10 pre-recorded messages and then via an interactive voice response menu publish the selected message to the VoiceBank service for callers who dial in to the VocieBank service to listen to.

Commsure MSL can be used for Public Announcements, Security Information, Business Operating Times or Contact details and has been primarily designed where message content does not need to be changed or updated.

Commsure MSL Features

  • Stores up to 10 professionally recorded messages with quick deployment from any touch tone phone
  • Passcode protected access to the message library
  • Hosted service so no in-house specialist hardware or phone lines are required
  • Huge capacity so no engaged tones
  • Large numbers of callers can call the MessageLine number at the same time
  • Callers can use their phone keypad to navigate through the messages
  • Unlimited length of recording
  • Easy administration via web interface

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